Frequently Asked Questions
Salon
Can I make an appointment for the Salon or Spa online?
We do not do online booking. Please reach us to schedule an appointment at 215-579-1200 during business hours.
How early should I arrive for my appointment?
We recommend arriving 10 minutes prior to your scheduled appointment.
What types of payment do you accept?
All major credit cards (Visa, Mastercard, Discover, American Express) are accepted at DJW. We also accept checks and cash.
What are the hours of the Salon?
Sunday 9am – 6pm
Monday 9am – 6pm
Tuesday 9am – 10pm
Wednesday 7am – 10pm
Thursday 7am – 10pm
Friday 7am – 7pm
Saturday 7am – 6pm
Do you require any information to make a reservation for a salon service?
Many hair services do not require any additional information besides your name and phone number.
However, A credit card is required to reserve all spa services and salon services requiring over 90 minutes. This includes all Keratin Conditioning Treatments.
Do you have a cancelation policy?
All salon and spa services have a cancellation policy. If you cancel within 24 hours of the appointment, or do not show up to appointment, you may be charged 50% of all services that were booked. We asked to please call in advance if you need to edit, change, or cancel an appointment.
Can I book a set of appointments for an event (Wedding, Bar Mitzvah, Etc.)?
Yes!
Parties of 3 or more require a 50% deposit to secure reservation. That deposit is non-refundable within 7 days of the event.
Brides: brides@davidjwitchell.com
Spa Party Newtown: karmen@davidjwitchell.com
Spa Party Peddler’s: wayne@davidjwitchell.com
Can I bring my children to the salon for an appointment?
Yes, but please mention the child’s age when making an appointment.
We recommend that a parent accompany any minor having services in the salon to ensure that both the minor and the parents are satisfied with the outcome of the service.
For any minor getting scheduling a color service, a color consultation is required PRIOR to the service, with a parent/legal guardian present during the consult, so all parties involved have an understanding about the outcome and pricing.
For any client getting a color service that is having a parent / guardian pay for the service must have a consult to discuss outcome and pricing.
How much should I be tipping for salon services?
Generally, 18-20% gratuity is appreciated by all of your service providers in all departments. Only cash tips. Tips via credit card and venmo are not accepted.
For tipping your shampoo technician:
– For a shampoo alone : $5.00 is appreciated
– For an extended shampoo, color removal, or treatment : $10.00 is appreciated
Spa
How do I schedule an appointment?
Call the Main Salon at 215-579-1200 to schedule any service in the spa.
Where is the Spa?
It is downstairs from the main salon floor. Ask the front desk where to go if you are unsure when you arrive for an appointment.
Do you require any information to make a reservation for a salon service?
A credit card is required to reserve all spa appointments. 50% of the value of the service will be charged to the card if the appointment is canceled within 24 hours or you do not show up to the appointment.
When do I need to arrive for my appointment?
Check in time is already added into spa appointment, do not need to come early for spa apt unless you plan on taking steam shower.
Do I need to prepare myself in any way for the Spa services?
Shaving before selected services could cause irritation to the skin. Please ask when scheduling your service about hair removal prior to arriving.
A locker with a robe and slippers is provided upon check-in to the spa.
Toiletries are provided for your convenience following your steam shower.
It is not necessary to remove make-up prior to arrival for facial services.
Expectant mothers in their first trimester should inquire about the safety of certain body treatments.
Do you allow minors or children in the Spa?
Any minor under the age of 18 is required to have a parent present at check-in and during the consultation process. The spa is a quiet zone not recommend for children.
NOTE: If there are any allergies that you have and may be concerned about, please notify your specialist before beginning any spa services. This includes but is not limited to allergy to lavender, lemon, or common fragrances.
Boutiques & Home Stores
What are the hours of your retail stores?
All of our retail locations are open at the following times:
Monday 9 AM – 7 PM
Tuesday through Friday 9 AM – 9 PM
Saturday & Sunday 9 AM – 6 PM
Do you have a Sale section or discounted items?
Yes. There are sale sections in each of our retail locations, and select merchandise is discounted online.
Do you have gift wrapping services?
Yes. We offer complimentary gift bags with tissue paper with a purchase at any of our locations. We also offer gift wrapping services for a small fee at DJW Home. This includes boxing, gift wrap, and ribbon.
When is the seamstress/dressmaker available?
Our seamstresses are available from 9 AM to 5 PM from Tuesday to Saturday. If you need to make any changes concerning your alterations, please call the Main Salon at 215 579 1200.
No appointment is needed for a consult.
Which designers do you carry?
DJW offers more and more merchandise weekly from a vast collection of designers. Our brick and mortar locations may offer more variety than what appears online.
If you have a specific question about the merchandise we carry, please call 215-579-1200.
Do you do layaway purchases?
Layaway services are available at the Mezzanine Boutique (above the Salon). Deposits may be made within four weeks until the item is paid for in full. Layaway is final sale.
What is the difference between The Mezzanine, 25 South Denim, and Essentials?
Each Boutique carries a unique variety of merchandise. All of them are located on South State St in Newtown Borough, each within walking distance of the other.
Where can I use the David J. Witchell gift certificate I received/purchased?
The gift cards can be used at any of the DJW locations. It can be used towards a service or product purchase. Gift cards do not expire.
Can you deliver furniture and large purchases from the DJW Home?
We can recommend delivery services for furniture and other large purchases upon request. Please inquire before purchasing a large item if you are not sure how you will transport it.
Can I special order an item in a different size?
Yes. Special orders are final sale, and arrive at the Mezzanine boutique. We will contact you when the order arrives in store.
Can I put an item on hold?
I can’t find a price tag on this item. Why is that?
Our price stickers are small, but they are there! If you cannot find a price, or are having trouble reading the price tag, please ask one of our sales associates, who will be more than happy to assist you.
Furniture and larger items (Wall Art, statues, etc) often do not have price tags in order to preserve the quality of the item. We have prices available, so please feel free to inquire!
Do you have a wedding registry service?
Yes! Please reach out to will@davidjwitchell.com for more information.
Is there an interior designer discount available at DJW Home?
If you have formed a relationship with the owner and have a client that you are buying specifically for, please contact us ahead of time with detailed information to request a discount. Unfortunately the interior designer certification or business card is not sufficient for a discount.
Is everything you carry in the stores available to purchase online?
No. We carry thousands of products in the DJW locations, and get new products in weekly. We work as quickly as possible to make new products available for purchase, and we appreciate your patience.
However, if there is a specific product that you would like to order that is not available online, please send us an email at customerservice@davidjwitchell.com, and we will set up a custom order as soon as possible. We can also process custom orders in person at the store locations.